OVERVIEW

Listening is so important that many top employers provide listening skills training for their employees. This is not surprising when you consider that good listening skills can lead to better customer satisfaction, greater productivity with fewer mistakes, and increased sharing of information that in turn can lead to more creative and innovative work. Many successful leaders and entrepreneurs credit their success to effective listening skills. This course is designed to teach participants the analytical tools, attitude, and approaches to be used for effective listening and communication.

OBJECTIVES

The main objectives of this course are to empower participants with:

  • The ability to use the art of ‘listening’ to build relationships and transform every situation into a profitable one
  • The necessary skill to identify and clarify any misinterpretation caused due to the lack of effective listening
  • Capability to demonstrate active listening even in situations of emotional distress and trauma
  • The knowledge and skills to make their organisation a place of effective communication

 

OUTLINE

  • Overview of Developing the Act of Listening Skills for Effective Communication
  • Barriers to Effective Listening
  • Strategic Writing for Public Relations
  • Listening Behaviour & Models
  • Listening with Empathy
  • Persuasion and Impression Skills
  • Effective Leadership and Influence
  • Confidence and Self Mastery
  • Critical Thinking to Upgrade Messages
  • Digitalization & Data Visualization
  • Strategic Corporate Communication Management
  • Understanding and Managing Internal and External Communication Processes

COURSE DETAILS:

Venue and Date

Lagos: 11th – 15th March, 8th – 12th April, 24th – 28th June, 15th – 19th July, 19th – 23rd August, 26th – 30th August, 9th – 13th September, 14th – 18th October, 25th – 29th November, 9th – 13th December

Nasarawa: 30th Sept. – 4th October       

Kano: 11th – 15th November     

Abuja: 19th – 23rd February, 19th – 23rd February

Houston (Texas): 8th – 12th April                           

Course Fee: N700,000

        $5,700

Duration: 1 Week